سياسة الاستبدال والاسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, items cannot be returned or exchanged except in case of a manufacturing defect in the item, and this must be within a maximum of 2 days from receiving the product according to the store policy. No product will be accepted after the deadline according to the Ministry of Commerce. 2- If the product arrives to the customer with a manufacturing defect or malfunction, the product value will be refunded and the customer will be compensated with a discount code for future orders except for free orders or offers and discounts. 3- The product must be in its original condition and not previously used, with all attached stickers intact and undamaged, and it must be wrapped in the original packaging. The shipping cost and the value of the peeled product will be deducted, and this does not include changing the customer's mind or the color of the cover if it does not suit them, especially printed covers, which is clarified on the product page before purchase. This excludes gifts attached to the order, which do not need to be returned. Important note: If the order has been shipped and not received, a fee of 50 for shipping, packaging, and preparation costs will be deducted, and this is non-refundable. 4- The store has the right to inspect the product before replacement to ensure the item’s condition, and the customer will bear the shipping cost if they want to replace the item. For international replacements, the customer bears all shipping costs and the delivery of the item to the shipping company. If there are defects or errors caused by the store, the customer will be compensated, and the shipping costs will be borne by the store. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 2- If the external packaging of the product has been removed or if the customer changed their mind or the color of the cover does not suit them, especially printed covers, which is clarified on the product page before purchase. 3- The customer does not have the right to return or exchange the order if there is an error in the order after 2 days from receiving it and without notifying us within this period. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the product is part of monthly or yearly offers or discounts. The customer cannot return or exchange their order. 6- A fee of 50 for the shipping policy, packaging, labor, and bank fees will be deducted from the order amount.